Shipping and Return policies


All orders are carefully prepared and packaged with attention to detail. Please allow 5–7 business days for order processing and shipment after your purchase is placed. Processing times may vary slightly during high-volume periods or for custom handmade items.

Once your order has shipped, you will receive a confirmation notification with tracking information so you can follow your package every step of the way.

If you have any questions regarding your order, please feel free to contact us via email — we are happy to assist you.

Thank you for supporting our brand

 

Refund policy


No Return & Final Sale Policy


Due to the nature of our products and in accordance with health and safety guidelines set forth by the State of North Carolina, we maintain a strict no return policy.


We do not accept returns or exchanges on any makeup products or tumblers. All jewelry purchases are considered final sale.


Each tumbler and jewelry piece is custom made with care and handcrafted with love. Because of the handmade process, slight variations or minor imperfections may occur — these are not defects but part of the unique character of each piece.


If you experience an issue with your order, please contact us promptly via email so we can review and inspect the concern. We are committed to ensuring customer satisfaction and will work with you to address legitimate product issues where appropriate.


By completing a purchase, you acknowledge and agree to these terms.


Thank you for supporting handmade artistry and small business.


You can always contact us for any return question at dolldynastycc@gmail.com.